Review Gamers Crate's return policy for information on returns, refunds, and exchanges. Learn about our hassle-free return process and timeframes.

Return & Refund Policy

At GamersCrate, we want you to be completely satisfied with your purchase. Please read the following policy regarding returns, exchanges, and refunds.

Returns

• Due to the nature of dropshipping and fulfillment through CJdropshipping, all returns must be approved in advance. Please contact our support team at info@gamerscrate.com before returning any items.

• Items must be in their original condition, unused, and in the original packaging to be eligible for a return.

• Some products may be non-returnable, including custom items or digital products. We will notify you of any non-returnable items at the time of purchase.

Refunds

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method within 7–10 business days.

• Shipping costs are generally non-refundable, except in cases where the item was defective, damaged, or incorrectly shipped.

Exchanges

• Exchanges are handled on a case-by-case basis. Contact our support team for guidance if you would like to exchange an item.

• CJdropshipping may require that defective or incorrect items be returned before sending a replacement.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue.

• We will work with CJdropshipping to provide a replacement or refund as quickly as possible.

Shipping Returns

• Customers are generally responsible for return shipping costs, unless the item was incorrect, damaged, or defective.

• We recommend using a trackable shipping service for returns to ensure safe delivery.

Important Notes

• All returns and refunds are subject to CJdropshipping’s supplier policies.

• Certain items may have limited return options, depending on the supplier. We will provide clear instructions in each case.

• We aim to make the process as smooth as possible, but response times may vary depending on supplier verification.

Contact Us

If you have any questions or wish to start a return, exchange, or refund request, please contact our support team at:
info@gamerscrate.com