Shipping & Processing Policy

At GamersCrate, we want you to have a clear understanding of how and when your order will be processed and delivered. Please review the following details before placing your order.

Processing Times

• Payment Clearance: Orders are processed only after your payment has fully cleared. This typically takes 3 business days, depending on your payment method and financial institution.

• Order Queue: Once payment has cleared, your order will be submitted to our fulfillment partner for processing.

• Business Days: Processing is measured in business days (Monday through Friday, excluding holidays).

Shipping Policy

• Free Shipping: We proudly offer free shipping on all orders, with no hidden fees or additional charges at checkout.

• Shipping Time-frame: Shipping time begins only after the 3 business day processing period is complete.

• Estimated Delivery: Delivery times vary depending on the destination country and courier availability. In most cases, delivery may take 3-7 business days after your order has been processed. But some orders can take up to 20 Business Days. But this is rare.

• Tracking: All orders include tracking information. You will receive an email notification as soon as your order ships and tracking becomes available.

Order Status Updates

You will receive an email notification when:

1. Your payment has cleared and processing has begun.

2. Your order has been submitted to our supplier for fulfillment.

3. Your order has shipped and a tracking number is available.

Important Notes

• Combined Processing & Shipping Time: Please allow for both the 3 business day processing period and the shipping period when estimating your order’s arrival.

• Delays: While rare, delays may occur due to customs inspections, courier backlogs, or high-volume periods such as holidays.

• Accuracy of Information: Please ensure your shipping address is correct at checkout to avoid delays or undelivered packages.

Questions & Support

If you have any questions about your order status or this policy, please contact our support team at info@gamerscrate.com. We are happy to assist you.

Shipping FAQ

Q: Why does order processing take 3 business days?
A: To ensure secure and accurate fulfillment, we process orders only after your payment has cleared. Depending on your bank or payment method, this may take up to 3 business days.

Q: Do I have to pay for shipping?
A: Shipping is calculated at checkout, on all orders.

Q: When will my order ship?
A: Your order ships after the 3 business day processing period. From that point, delivery depends on your location. You’ll receive tracking information as soon as your order is on the way.

Q: How long does delivery take?
A: Delivery times vary by destination, but most orders arrive within 3-7 business days after processing is complete. In rare instances, delivery can take up to 20 business days.

Q: How will I know the status of my order?
A: We’ll email you at every step:

1. When your payment clears and processing begins.

2. When your order has been submitted to our supplier.

3. When your order ships and tracking is available.

Q: What if I entered the wrong shipping address?
A: Please contact our support team immediately at info@gamerscrate.com. We’ll do our best to update the address before the order ships.

Q: Why do you have a processing period instead of shipping immediately?
A: Our processing window aligns with Shopify payment clearance and our supplier workflow. It ensures your payment is secure, your order is accurate, and we can provide free shipping reliably.